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We strongly recommend troubleshooting with the hardware vendor for your router/firewall/switch. This indicates that there may be an issue with the equipment that was removed. If better speeds are obtained with a "stand-alone" configuration: Please print a copy of the appropriate setup guide for your operating system. Steps on setting up a "stand-alone" connection are located here. This is done by connecting a single computer directly to your modem. Please remove it and test with a "stand-alone" setup.
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If you are using a router/firewall/switch: If the issue persists, continue troubleshooting below. Check your speed with other online speedtest sites (ie.Ensure that no other applications are running (updates, p2p downloads, anti-virus etc).Test for resolution: Check your speed immediately after rebooting If you are sharing this connection with other computers / devices: Please ensure that the other devices are completely powered off.This is done by unplugging the power from the back of your modem for 1 minute.Ĭlearing History & Temporary Internet Files: Internet Explorer 7Ĭlearing History & Temporary Internet Files: Internet Explorer 8Ĭlearing History & Temporary Internet Files: Internet Explorer 10Ĭlearing History & Temporary Internet Files: Mozilla Firefox 3.5Ĭlearing History & Temporary Internet Files: Google Chrome If at any time you need assistance, please call our friendly staff toll free at 1-80. Speed degradation can be caused by varying factors, so complete and thorough troubleshooting is required for resolution.
#SPECTRUM TECHNICOLOR MODEM SETUP DOWNLOAD#
Please review these troubleshooting steps if you experience slower than expected download and/or upload speeds on your line. Your issue will be reviewed as soon as possible. If you require further assistance, please log on to MyPrimus and submit a Support Request (Support Ticket) to our Technical Support team. Are you using the provided hardware and cabling? Verify the modem/gateway and cables in use.Even if you have more than one coax outlet, they may not all be active. Ensure that your modem/gateway is plugged into the outlet it was installed on.Ensure that the coaxial cable is securely connected to both the modem/gateway and the wall outlet.This can be done by unplugging it, leaving off for 1 minute, then plugging back in. Try a “power cycle” on your modem/gateway. Ensure your modem/gateway is plugged in, and powered on.If your modem/gateway does not have sync:
#SPECTRUM TECHNICOLOR MODEM SETUP SOFTWARE#
Please note that if the "Online" light is on, the modem/gateway is updating its system software and service should be automatically restored after a few minutes. Loss of sync occurs when your modem/gateway's "DS" or "US" lights are either off or constantly flashing. Troubleshooting "US" or "DS" light is blinking or off on modem/gateway